DoorDash Terminates ASONY
We are disappointed to let you know that our small business isn't worth the time
or trouble for DoorDash to manage.
After submitting two serious complaints about
driver issues (many of them were fine), we received the following email from DoorDash
stating they no longer want to do business with us.
"Based on the incident reports which have been filed regarding A Slice of New York
and our review of the circumstances, we would like to inform you that we will
be parting ways with A Slice of New York. DoorDash requires all of our merchants
to uphold and share in our commitment regarding maintaining a safe work
environment, free from any intimidation or harassment. Based on these incidents
and a review of our current agreement with A Slice of New York, we are hereby
providing you with notice of termination, effective immediately."
It has been over two weeks since I had communication with them. There has been ZERO
follow-up from them to the two incident reports I filed, one about an agressive,
disrespectful driver, and the second about a driver who stole from us.
I asked about the status of these and what was happening, we received the above email.
No phone call. No follow-up. Nothing.
Even though we had many issues reported around driver lateness, drivers not being assigned,
lack of professionalism, disrespect, and general frustration, I was still willing
to provide consistent feedback, speak to their Merchant Support on the phone in India,
and put up with their technology and Merchant Portal not functioning.
to make it work becuase our customers use their platform.
And, I am not willing to simply accept quality of our product being negatively impacted
by some drivers who don't really care, or not identify issues with drivers who don't
have the basics to do the job effectively (like a pizza bag). Was I too vocal? Is it
unreasonable for me to request pizza delivery drivers have pizza bags to keep
our product warm? Should I simply not care about food that leaves the
shop because it's already paid for? Should I not care that drivers show up late
and are unappologetic about it?
We heard you want delviery; we have heard it for over a decade. We will find
a way to get a quality-based solution. Thanks for your patience.
Due to multiple and serious issues with DoorDash drivers (e.g., disrespect, lack of
professionalism, and stealing), we have temporarily halted operations with DoorDash.
There are two formal cases filed, and one may turn into a criminal case based on what is
A Slice of New York was founded on principals that are not negotiable, two being
open and honest communication and mutual respect
. We do not feel these qualities
are being met by this service at this time. We are trying to work it out as we speak, but until
we do, service has been suspended. We are sorry for any inconvenience this has caused.
We will keep you updated.
We tested DoorDash today (9/11/18), and it was much better. Still some issues, but
we have a pretty good idea on how to work with it. Please let us know if you have
issues by reaching out to us directly - firstname.lastname@example.org
If you want delivery, please use the following
and DO NOT use the DoorDash
app directly to order from us. Simply click this link (or bookmark it) to access our
DoorDash menu. It will save us over 50% of the commission DoorDash takes from us
and will keep that revenue in our business. Your expereince will be the same.
Please understand that DoorDash takes 25% of the order revenue from us. On top of that, the
additional taxes, tip, and fees do not go to ASONY
. We are looking at how this significant
fee will impact our business, and we might have to raise prices specifically for DoorDash service.
Once you use DoorDash, we no longer know who you are! We want to stay connected to our
friends and customers, so please let us know what your experience is by emailing us
at - email@example.com
. We want
to hear from you directly, whether it is good, bad, issues, questions, etc. Please keep in mind,
the crew making your pizza are no longer able to get a tip from you.
We welcome your thoughts. These are hard times for everyone, but incredibly hard
for our team to live in this area and for us to properly compensate them.
Thank you for all your years of support.
The A Slice of New York Worker Cooperative
To learn more about our co-op and co-ops in general, see below
A Slice of New York is now a worker cooperative!
ASONY has transitioned to a worker cooperative (co-op)! This will help us achieve
our goal of being a progressive Bay Area business, one that supports its
employees, the community, and provides great food and service. Membership is
open to all employees and is completely optional.
What is a co-op?
is a form of employee ownership. What makes co-ops
unique is they are businesses both owned and governed by their workers.
Strategic decision making is democratic, adhering to the
principle of one member, one vote.
Profits are earned based on hours worked.
Worker co-ops create long-term stable jobs, have sustainable business
practices, and are connected and accountable to their community.
What does our cooperative look like?
Our daily operations remain the same. Our original owners and founders,
Kirk and Marguerite, continue their key roles within the company, but ASONY
is now governed by its staff. This means that co-op members make decisions
about things like workplace governance, annual budget, company direction,
and strategy. They also share in the profits and risks of the company on
an equal basis. Not all our staff are members of the cooperative, and we
may always be a mix of members and non-members, but we strive for an
ownership culture and a democratically governed workplace.
As a company, we believe in the
democratic process (see video)
and our goal is to provide
stability and growth opportunity. We believe in a just economy. Our purpose
in becoming a cooperative is to make, and keep, ASONY an enduring company
that offers members job stability and career opportunities in the local
community and in the local food industry. We believe that the best way for
ASONY to continue to grow and prosper is to make sure the focus of our
business is on both the quality of our product and
the people who make, serve, and sell it.
To learn more about our process and co-ops in general (huge thanks to
for all their help!), please have a look
at the following articles...
SF Chronicle article (Feb 2017)
Metro Silicon Valley/San Jose Inside article (Aug 2017)
KPIX - CBS SF BayArea video segment (Aug 2017)
Thanks for 10 Years of Support - Sept 2016!!!
What a great time we had on Sunday, Sept 18, 2016.
The total slices sold in at the San Jose shop since opening - 872,840! Congrats to
Rory who guessed - 869,323 and won our contest.
We were honored to have the Mayor of Santa Clara and Sentator Bob Wieckowski's
office attend our ribbon cutting, where the Mayor presented us with a proclamation
and the Senator presented us with a Certificate of Recognition. And the best part,
Spiderman was there! Thanks Spideyfit
Thanks to the Santa Clara Weekly/Larry Sacks for writing a great
on the event!
Folllow us on Instagram
Mayoral Dough Cutting video
Ribbon cutting with the Mayor of Santa Clara!
Santa Clara Mayor Gillmor and Andrae Macapinlac from Senator Bob Wieckowski's office
Senator Bob Wieckowski getting a pie!